Grand Hotel Excelsior

Reservation Agent

  • Basis:  Full-Time
  • Closing Date:  05 Sep, 2022
  • Job Ref:  KMP-74675

Job Description

We are currently seeking a Reservation Agent to join the team.

Responsibilities

  • Being knowledgeable about room availability at all times;
  • Up-selling of rooms to maximize profits;
  • Checking the arrival date and correspondence to ensure that they are congruent;
  • Ensuring that the filing system is complete and updated;
  • Assisting the Front Office and Reservations department in establishing correct rate codes in Brilliant;
  • He / she will report to the Front Office and Revenue Manager.

Basic requirements

  • Excellent telephone manners;
  • Impeccable communication skills;
  • Previous experience in reservations or front office is considered an asset.