gobnb

Guest Relations Specialist

  • Basis:  Full/Part-Time
  • Closing Date:  23 Feb, 2023
  • Job Ref:  KMP-78909

Job Description

Gobnb is a property management company based in Malta that is looking for a dynamic individual experienced in guest relations to help with the future growth of the company.

At Gobnb we specialise in property rental return maximisation and provide an excellent short-term letting experience to our guests. We are currently looking to grow our team by recruiting an individual with the main responsibility of guest relations. Adequate support will be provided.

Duties include:

  • Managing guests’ experience,
  • Finding innovative ideas to increase guest satisfaction,
  • Handling of difficult guests and complaints as they arise,
  • Greeting and checking in guests as they arrive (in person and online),
  • Upselling of services, excursions and add ons,
  • Ensuring that guests have a pleasant experience,
  • Addressing all reviews.

The ideal candidate should have:

  • Good organising, time-management and communication skills,
  • The capability of working on their own initiative,
  • Good computer skills,
  • Fluency in written and spoken English. Knowledge of other languages will be considered an asset,
  • Previous experience in guests Relation and / or property management and a sales background will be considered as an asset.