Gobnb is a property management company based in Malta that is looking for a dynamic individual experienced in guest relations to help with the future growth of the company.
At Gobnb we specialise in property rental return maximisation and provide an excellent short-term letting experience to our guests. We are currently looking to grow our team by recruiting an individual with the main responsibility of guest relations. Adequate support will be provided.
- Managing guests’ experience,
- Finding innovative ideas to increase guest satisfaction,
- Handling of difficult guests and complaints as they arise,
- Greeting and checking in guests as they arrive (in person and online),
- Upselling of services, excursions and add ons,
- Ensuring that guests have a pleasant experience,
- Addressing all reviews.
The ideal candidate should have:
- Good organising, time-management and communication skills,
- The capability of working on their own initiative,
- Good computer skills,
- Fluency in written and spoken English. Knowledge of other languages will be considered an asset,
- Previous experience in guests Relation and / or property management and a sales background will be considered as an asset.
gobnb – KMP-78909