GO plc

Governance & Fibre Support Assistant

  • Basis:  Full-Time
  • Closing Date:  13 Oct, 2022
  • Job Ref:  KMP-75969

Job Description

Are you goal oriented and have a customer-centric approach? Join our Consumer Sales Team within our Commercial department as a Governance and Fibre Support Assistant!

Does this sound like you?

Here’s what you need to have to match our requirements:

  • Proficiency in Cerillion, Lite-Vu and Nitt;
  • Good PC Skills, knowledgeable of office applications especially MS Excel;
  • Good telephone skills;
  • Be enthusiastic, flexible, committed, and hard-working.

This is how you can hit a few more plus points for this position:
1 year experience in customer care environment.

If this describes you, then this is a glimpse of what you’ll be doing:

  • Change technology campaigns;
  • Monitor on-line sales and change technology installations to capture failed transactions;
  • Act on failed transactions to ensure that such are successfully installed;
  • Coordinate fibre installations when necessary to ensure such are successfully installed in minimum attempts as possible;
  • Take initiative to upsell customers in fibre areas during or after fibre installations;
  • Provide the necessary support for all consumer sales channels with fibre related matters;
  • Prepare reports as and when required;
  • Ensure that all customer queries and complaints are attended to and resolved according to the company’s service levels;
  • Other duties normally associated with such a position.

What’s in it for you?
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:

  • No more bills! Free unlimited GO services for your home and mobile;
  • Four weeks paid birth-leave for all non-birthing parents;
  • Private Hospital Health Insurance, to protect you from unexpected, high medical costs;
  • A budget to spend on your own personal and/or professional development;
  • Therapy sessions to support your needs in collaboration with Richmond Foundation;
  • A budget dedicated to your children’s summer school costs;
  • And more!

We’ll recruit as soon as we find our match. Don’t think twice – apply now.