Device Support Officer

  • Basis:  Full-Time
  • Closing Date:  05 Mar, 2019
  • Job Ref:  KMP-41453

Job Description

Are you a tech geek? Do you enjoy problem-solving? We’re looking for vibrant and tech-oriented individuals who are looking to kick start their career or want a change!

We would prefer if you have the following requirements:

  • Prior experience working in a technical team in a related environment;
  • Good Maltese and English proficiency (spoken and written);
  • Good level of computer literacy in the use of standard office automation tools
  • Excellent communication and interpersonal skills;
  • Strong customer centric approach to service delivery;
  • Sharp problem-solving skills;
  • Strong team orientation;
  • Ability to work with minimal supervision;
  • Enthusiasm, commitment and good work ethic.

If this describes you, then this is a glimpse of what you’ll be required to do:

  • Carrying out testing and undertake familiarisation with new devices and services that are introduced from time to time;
  • Offering product support on all four of GO’s platforms (Mobile / ADSL / TV / Phone) to end consumer and business customers;
  • Ensuring that the experience of all customers interacting with the candidate is of the highest quality;
  • Be an effective team player, focusing on creating new ideas with the aim of improving the device management operation for both consumer and business customers;
  • Handling the repairs and returns of GO’s end user equipment;
  • Assisting customers on sale of devices and related accessories;
  • Participating in fairs and exhibitions as and when necessary;
  • Ensuring that all the relevant processes and procedures are adhered to at all times;
  • Providing reports pertaining to returned / faulty devices as well as action taken;
  • Ensuring that all administrative matters originating from/to Retail channel in coordination with 2nd level Service Centre back office, are dealt with in a satisfactory manner;
  • Other duties normally associated with such a position, not excluding duties within the Service Centre.