GO plc

Business Support Officer

  • Basis:  Full-Time
  • Closing Date:  21 Jun, 2024
  • Job Ref:  KMP-91134

Job Description

Be one of us.

We are looking for an outgoing individual who enjoys connecting with people to join our team as a Business Support Officer.

As our Business Support Officer, you will be interacting with our business customers and in turn ensuring that all client matters are clearly communicated within GO Business. A positive attitude and a desire to promptly resolve potential issues or complaints will make you successful in this opportunity.

In addition to supporting GO Business, a substantial part of your role will involve telesales, specifically with small business clients. You will be responsible for acquiring leads, closing sales, and maintaining long-term client relationships to ensure their needs are met and to drive our sales growth.

Problem-solving skills, good communication skills, and assertiveness go a long way when dealing with people. Therefore, if you have these attributes, you will surely stand out. As for the rest, we will teach you everything else you need to know. So as long as you’re willing to learn, this position is a great opportunity to grow and develop yourself within a fast-paced environment.

Does this sound like you? Here’s what you need to have to match our requirements:

  • O’ level standard of education
  • Be proficient in both Maltese and English
  • Have good communication, writing and interpersonal skills
  • Possess a positive attitude and a ‘can do’ approach
  • Be willing to learn and attend further training to keep up with latest updates
  • Be IT literate and conversant with office automated tools

​This is how you can hit a few more plus points for this position:

  • Be an effective and flexible team member
  • Good at problem solving
  • Have a flair for sales
  • Experience in a customer care related environment

If this describes you, here’s a glimpse of what you will be doing in this position:

  • Undertaking telesales and handling call backs to the GO Business team
  • Following up open issues with other departments in relation to the commission system
  • Assisting with the various functions of the GO Business team as required
  • Handling calls on behalf of colleagues
  • Assisting with user acceptance testing in relation to new and improved products / services
  • Ensuring that all matters, trends and clients comments/issues arising as a result of the execution of the Retention/Customer Support function are freely
  • communicated within the GO Business Channel to encourage an effective flow of information
  • May be assigned different duties in accordance to Group exigencies from time to time

What’s in it for you?
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:

  • Benefit from working within a flexible organisation
  • Flexible working arrangements to suit different needs
  • No more bills! Free unlimited GO services for your home and mobile
  • Four weeks paid birth-leave for all non-birthing parents
  • Private Hospital Health Insurance, to protect you from unexpected, high medical costs
  • A budget to purchase your next mobile device
  • A budget to spend on your own personal and / or professional development
  • Therapy sessions to support your needs in collaboration with Richmond Foundation
  • A budget dedicated to your children’s summer school costs
  • The opportunity to work from literally anywhere – being able to work from abroad

… and more!