IT Support Officer

  • Basis:  Full-Time
  • Closing Date:  11 Mar, 2019
  • Job Ref:  KMP-41632

Job Description

We are looking for on IT Support Officer to be responsible for the support and maintenance of ICT products to the highest level of performance. Serves as a technical contact in the area of technological administration. Supports the systems and system applications which the organisation uses. Identifies methods, solutions, and provides support and training to provide a high level of service to the customers of the department.

Responsibilities & Duties    

  • Serve as the first point of contact for users seeking technical assistance
  • Track all instances of support by using ticket-tracking software
  • Keep current systems updated and running smoothly
  • Upgrade the systems and its components when the need arises
  • Maintain, back-up and secure databases, as well as restore files as needed
  • Perform troubleshooting through diagnostic techniques and pertinent questions
  • Assist in the development, delivery and management of technology-based business solutions
  • Assist in the integration of technical and application components
  • Assist in the design of coding and testing programme modules
  • Participate in the execution and documentation of tests

Skills & Experience

  • Basic understanding of IT systems.
  • 3+ years’ experience in IT Operations or educational equivalent
  • Understanding of ticketing / workflow systems
  • Working knowledge of host and network administrative tasks (shared drive mapping, basic network troubleshooting and topology concepts, group policy)
  • Practical understanding of file structures and file permissions
  • Strong talent for problem-solving—the ability to understand a situation by breaking it apart into smaller working parts, and trace the implications in a step-by-step methodical way
  • Good oral and written communication skills in English and Maltese
  • Demonstrated ability to teach new skills to lesser experienced colleagues
  • Additional language skills are a strong benefit
  • Knowledge of contemporary hardware, software and network architectures


  • MQF level 4 qualification or higher in IT education, or a recognised appropriate comparable qualification
  • Basic information technology qualifications (MCSA, Security+, Networking+, CCNA, Redhat, Linux etc) are a plus