Bupa Operations Officer

  • Basis:  Full-Time
  • Closing Date:  14 Feb, 2020
  • Job Ref:  KMP-51644

Job Description

Responsible to undertake a range of functions to ensure the smooth running of the health division’s administration.

Main Responsibilities:

  • Assist prospective clients in making well informed decisions
  • Delivering professionally documented quotations to customers and intermediaries
  • Maintain excellent customer care services with all current and potential clients
  • Liaising with clients and intermediaries regarding new business and renewal queries
  • Assisting with renewal processes including chasing customers via email and telephone to confirm renewal
  • Taking credit card payments via telephone
  • Preparing ad-hoc statements
  • Updating and maintaining databases
  • Inputting of payments
  • Credit control (chasing of debtors, etc)
  • Other reasonable duties and responsibilities within the overall function, which may be assigned from time to time.

Other Responsibilities (Risk Related):

  • Maintain a comprehensive overview of the processes within your section and report any key business risks across all levels to the Chief Executive Officer promptly
  • Assist your superior or senior management to develop, communicate and instil a risk management culture
  • Encourage / motivate your colleagues in risk management principles and practices

Knowledge / Skills / Qualifications:

  • One or more years of experience in a similar role will be preferred however training on the job will be provided
  • Fluency of written and spoken Maltese and English language.