Operations Executive

  • Basis:  Full-Time
  • Closing Date:  16 Aug, 2020
  • Job Ref:  KMP-54436

Job Description

Forestals Group is one of Malta’s longest established group of companies and is recognised as a market leader in various sectors and business lines.

We are seeking to recruit a full-time Operations Executive to join our Rentastore operations team.

The Operations Executive is responsible to organise and support the activities relating to scanning, shredding and archiving services provided by Rentastore.

Duties:

  • Responsible for a team of 4 full timers and casual workers when required.
  • Administration of the Rentastore software database – creation of client accounts and ensuring client details are kept up to date with all relevant information pertaining to the client (i.e. charging rates, contact details, etc).
  • Liaison with the commercial sales department to ensure that all necessary details are obtained prior to organising the services with clients.
  • Planning and supervising / monitoring scanning jobs. Ensuring that production output meets the requirements.
  • Analysis of (scanning) job data and providing simplistic reporting for the Head of Commercial Operations and Processes in a timely manner.
  • Telephonic and email communication with clients.
  • Scheduling box deliveries to and collections from clients.
  • Scheduling of shredding activities.
  • Proposing measures on how to improve the quality and efficiency of provided service, to enhance customer satisfaction and maintain / improve operational efficiency.
  • Adopting a professional and knowledgeable approach with each client.
  • General office administration duties including filing and ordering office supplies, etc.
  • Must speak both Maltese and English.
  • Any other tasks or functions within the Forestals group as deemed necessary by management.

Responsibility:

  • Ensuring service is provided in a timely manner to clients.
  • Ensuring works are carried out in accordance with operational standards (e.g. ISO / BS / etc) that are employed by Rentastore.
  • Ensuring safe handling of boxes and documents whilst in the scanning office.
  • Maintaining the electronic system up to date with delivery and collection jobs carried out to reflect actual locations of all boxes in the database.
  • Ensuring the archives are kept in order and box locations constantly updated into the software database.