Microsoft Office 365 Specialist

  • Basis:  Full-Time
  • Closing Date:  10 Apr, 2023
  • Job Ref:  KMP-80377

Job Description

Our team is growing. We want you to come and join us.

Who are we to the candidate?

  • An international, dynamic, and responsible company.
  • A place where you will be exposed to vast areas of ICT.
  • An environment where you can develop yourself. We invite new ideas and innovations.
  • A place where your hard work will be noticed. We respect our employees and offer them a rewarding atmosphere.

What do we do?

  • We provide solutions to meet today’s business and IT challenges. Our solutions ensure secure, responsive, high-availability infrastructure that responds to shifts in demand.
  • We have extensive experience in systems integration of servers, storage, networking, security, data protection, cloud, virtualization and development amongst others.
  • Along with our managed services, our team of industry-certified professionals are driven by expertise and project management excellence in evolving technologies.

The candidate

  • An individual with hands on experience delivering messaging and collaboration solutions utilizing Microsoft Exchange and Exchange Online within large complex environments. Office 365 and Exchange Migration experience is considered a plus.
  • Exposure to Office 365: SME for Azure Active Directory, Active Directory Federation Services (ADFS), Exchange Online, Exchange Online Protection (EOP), Teams, and other O365 workloads.
  • Extensive experience with Office 365 Exchange Online administration (mailbox, policies, transport rules, etc.).
  • Experience with Office 365 monitoring service health, account management processes, and management of service requests.
  • A liaison to the Security Operations team to ensure a secure productivity environment.
  • Exposure administering and supporting an enterprise-level hybrid Microsoft Exchange infrastructure.
  • Ability to evaluate system designs, provides recommendations to improve performance, security, and functionality.
  • Assist with continued improvement and automation opportunities on IT internal processes.
  • Office 365 Licensing administration.
  • Exposure managing Microsoft Security Stack components including; Defender for Office 365, Defender for Identity, Defender for Cloud Apps, Azure Active Directory Premium, Microsoft Information Protection, Microsoft Endpoint Manager, Data Loss Prevention and Compliance Center.
  • Experience including – Litigation Hold, Retention, and eDiscovery.
  • Active Directory: Must have hands on experience helping to managing and maintaining AD, GPO’s, On-Premises Active Directory Migrations.

How can you help us?

  • Possess the ability to adequately research and identify solutions to software and hardware issues.
  • Diagnose, troubleshoot and follow-up technical issues to completion.
  • Professionally communicate with our clients to provide prompt and accurate feedback with the aim to track issues through to resolution within agreed time limits.
  • Resolve such client issues remotely through a series of actions via phone, email, or chat.
  • Be aware and willing to escalate unresolved issues to appropriate internal and external teams.
  • Assist on larger ICT Systems and Managed Services Projects as required.
  • Accurately document task timings as well as maintain documentation for both internal and external projects and systems.

Why choose us?

  • Excellent career growth and training opportunities.
  • A safe work from home environment when needed.
  • A well-built team of like-minded individuals who form a cohesive and co-operative work environment.
  • The chance to work with brand new products and be a part of their development, exposure and growth.
  • We understand the value that our team brings and an attractive remuneration package reflects this.
  • We proactively seek to evaluate the growth of our employees and reward appropriately.
  • Fonicom is an equal opportunity employer.

Already feel like part of the team? Hit apply to send us your CV for consideration.