Enteractive Malta Ltd

Telecom Performance Analyst

  • Basis:  Full-Time / Remote
  • Closing Date:  08 Jul, 2021
  • Job Ref:  KMP-61148

Job Description

Enteractive is hiring a Telecom Performance Analyst to help increase our customer reach.

This is the career opportunity you’ve been waiting for. Joining Enteractive means working in an innovative, tech-driven and highly collaborative team environment. You’ll get the chance to work with some of the most established operators in the iGaming industry, in a role where you are responsible for analysing our current customer reach metrics on a day-to-day basis and suggest business and technical changes in order to improve on this.

You are the right person for the role if you like the challenge of supporting a fast-growing company that is innovating in the world of communications and CRM.

The Role

  • Support Enteractive in understanding and fulfilling its telecommunications regulatory affairs obligations in various countries around the world.
  • Undertake research and collect data to better analyse our outcomes.
  • Coordinate with third parties to constantly obtain new virtual phone numbers across the globe.
  • Regularly monitor our voice answering rates and message delivery rates in order to ensure we are always reaching as many customers as possible.
  • Responsible to keep up to date with the ever-changing regulations across different markets.

Why should you join our team?

  • You will be working in an agile environment where you have the opportunity to really make a difference.
  • You will participate in brainstorming sessions and contribute ideas to constantly improve our product, ‘(Re)Activation Cloud®’.
  • Regular team and company events.
  • You will work in an environment that promotes training and development initiative in order for you to constantly grow and develop within your role.

Requirements

  • Bachelor’s degree in marketing, business, statistics or similar.
  • Excellent organisational skills to handle multiple tasks in a fast-paced environment.
  • Strong knowledge and technical skills using MS Office tools.
  • Previous working experience in telecoms, direct inward dialling (DID) or SIP / VOIP is considered an asset.
  • You are a creative problem solver with a demonstrated ability to provide pragmatic advice.
  • Fluency in written and spoken English, and the ability to convey information and develop presentations for multiple levels of the organisation.

What do we offer?

  • Competitive remuneration package.
  • Company laptop.
  • Complimentary breakfast and lunch in the office and Friday beers with peers (currently on hold due to the pandemic and remote working).
  • Regular team and company events.
  • Company doctor.
  • Discounts on gym subscriptions.
  • Modern and cosy workplace.