We are looking for an individual to assist eCabs in ensuring its service quality remains its greatest differentiator. As Malta’s largest private transport provider, the company places a lot of focus on top quality service provision and ensuring that its customers’ expectations are always exceeded.
- Ensuring that standards and safety regulations are observed.
- Assessing customer requirements and ensuring that these are met.
- Perform ad-hoc audits, mystery shopping, etc.
- Ensuring that eCabs customer related processes are effective.
- Point out areas where employees need training to prevent mistakes during service provision.
- Report issues or concerns to the related line managers.
- Drafting weekly qualitative and quantitative reports.
- Act as a catalyst for change and improvement in performance and quality.
- Recording, analysing and distributing statistical information.
Qualifications & Assets:
- Excellent verbal and written communication in both English and Maltese.
- Attentive to detail.
- Focus on details, continuous improvement.
- Communication skills.
- Planning and reporting skills.
- Experience related to be service-related audits, mystery shopping, etc. will be considered an advantage.
eCabs – KMP-52339