Quality Assurance Officer

  • Basis:  Part-Time
  • Closing Date:  06 Mar, 2020
  • Job Ref:  KMP-52339

Job Description

We are looking for an individual to assist eCabs in ensuring its service quality remains its greatest differentiator. As Malta’s largest private transport provider, the company places a lot of focus on top quality service provision and ensuring that its customers’ expectations are always exceeded.

Responsibilities:

  • Ensuring that standards and safety regulations are observed.
  • Assessing customer requirements and ensuring that these are met.
  • Perform ad-hoc audits, mystery shopping, etc.
  • Ensuring that eCabs customer related processes are effective.
  • Point out areas where employees need training to prevent mistakes during service provision.
  • Report issues or concerns to the related line managers.
  • Drafting weekly qualitative and quantitative reports.
  • Act as a catalyst for change and improvement in performance and quality.
  • Recording, analysing and distributing statistical information.

Qualifications & Assets:

  • Excellent verbal and written communication in both English and Maltese.
  • Attentive to detail.
  • Focus on details, continuous improvement.
  • Communication skills.
  • Planning and reporting skills.
  • Experience related to be service-related audits, mystery shopping, etc. will be considered an advantage.