Deloitte

IT Analyst

  • Basis:  Full-Time
  • Closing Date:  28 May, 2021
  • Job Ref:  KMP-59926

Job Description

Deloitte is looking to recruit an IT Analyst to join its existing team within the IT and Security Function (ITS).

IT Analysts are Deloitte’s front-line-technical specialists tasked with managing and supporting various systems and security requests, working closely with infrastructure, end-user services, operations and security members so as to provide complete and timely resolutions to our staff. Solutions are provisions in-person, over the phone, via email, through shared teleconferences, remotely, or via self-service and support portal.

This is a critical role for the reason that it provides quality delivery to our people across the data and digital infrastructure within which they operate. Quality expectations will be high. In addition, technical proficiency, systemic problem-solving, SLA compliance, and conformity to established standards or policy are non-negotiable.

Responsibilities
Experienced analysts resolve hardware, software, systems, appliance, and technical issues, ultimately determining the root cause and remediating accordingly.

An experienced IT Analyst is a technical support professional, fully capable of resolving a variety of technical and technology issues stemming from user systems (PCs, Laptops, Tablets), servers, enterprise application services, network infrastructures, security appliances, storage systems, mobile, data and telephony services, software applications, networking and connectivity (LAN, WAN, WLAN, GWAN, RDS, VPN, RAS), software and applications, and various other components residing onsite, offsite or online.

You will be expected to:

  • Provide complete end-to-end IT technical support services inclusive of deploying, assessing, troubleshooting, managing, maintaining, upgrading and when required, retiring equipment, systems, and software applications;
  • Exhibit your ability to systemically manage complex technology issues;
  • Demonstrate technical proficiency working and supporting environments with wide-ranging software and hardware technologies including but not limited to: AD and account provisioning systems, DNS, DHCP, RRAS, RADIUS, VM services, Office 365, MFA, MDM systems, file and whole disc encryption technology, spam quarantines, PM and ERP Systems, HR, payroll, training, risk management, bookkeeping, IT service management systems, as well as Windows Servers, SharePoint, MS SQL, MySQL, virtualization technology (VMWare, Microsoft), privileged password management, admin rights management, vulnerability management scanners, and Malware protection systems amongst others;
  • Participate in project activities related to new services or enhancements;
  • Respond to requests according to established service level agreements;
  • Support ad-hoc or special request for technology initiatives, assuming at times the temporary role of Project or Service Delivery Manager;
  • Have a reasonable understanding of ITIL, ITSM, and ITBRM;
  • Be an expert in supporting Microsoft 365 Apps for Enterprise, including Word, Excel, PowerPoint, Outlook, Visio, Project, Forms, SharePoint Online, OneNote, Teams, OneDrive, and others;
  • Possess a good understanding of PowerShell, Office VBA / Macros with a familiarity of the newer Office scripting language;
  • Have good experience supporting enterprise users with database driven application (MySQL, MSSQL, etc.) inclusive of engagement management and practice management systems, enterprise resource planners, document management systems, etc.

Profile
The candidate we are seeking will be one who follows established processes and procedures in responding to and resolving technology incidents or issues, however, also one who is able to support innovating and transformation.

Specific qualities and technical competencies will include:

  • Excellent written and verbal communication skills in English;
  • Strong IT technical background, but with an ability to articulate solutions to complex problems;
  • Ability to communicate effectively with a non-technical audience;
  • Commitment to service delivery quality;
  • Customer service focus with a results-oriented mindset;
  • Able to manage time-sensitive workloads, at times under pressure;
  • Team player, yet also able to work unsupervised;
  • Excellent time management skills;
  • Experience working with different operating systems (predominantly Windows with a smaller minority of Mac OS and Linux devices);
  • Extensive understanding of computer systems, networks, mobile devices, and other technological equipment, along with expertise in LAN, WAN, WLAN, GWAN, RDS, SSL VPN, RADIUS, AD, GPO, IDS / IPS, encryption, and other related technologies;
  • Knowledgeable with scripting and command languages (PowerShell, VBA / Office Script / Macro language).

The ideal candidate will have:

  • 3 years+ experience in a similar role in a medium-sized company, preferably within the financial services industry;
  • First degree in Computer Science, Engineering, or related field;
  • ITIL v3 (or higher) certification will be considered an asset;
  • Relevant and current industry certifications such as MOS, MTA, MCSA, MSCE, MCSD, CCNA, CCNP, C|ND, CISM, CISSP, etc.;
  • Familiarity and knowledge of typical business systems and services such as: WDS, AD, VSS, GPO, DNS, DHCP, PS / scripting, RRAS, RADIUS, IIS, MIM / FIM, MDMs, IronPort / spam quarantines, firewalls, IDS/IPS, PAM, MFA, Azure IP, SSL VPN, SAP, Dynamics, SharePoint, SQL DB / BI, Bitlocker, and various other tools managing a corporate environment.

 Core values include:

  • Active listening skills;
  • Open communicator;
  • Integrity, honesty, and fairness;
  • Respectful of others while thriving in a rich and culturally diverse environment;
  • Commitment to excellence;
  • Flexible and adaptable;
  • Focus on quality;
  • Open to continuous learning and improvement;
  • Outstanding communication skills.

About Deloitte

Our Services
Deloitte offers global professional services that include Audit, Risk Advisory, Tax, Consulting and Financial Advisory. Our approach combines insight and innovation from multiple disciplines with global business and industry expertise to help our clients excel anywhere in the world.

We deliver outstanding impact on the reputation and success of our clients, in Malta and globally. In pursuing this we contribute to a sustainable and prosperous society, and are firm believers in the positive impact business can and should have on the world it operates with.

Our Purpose
We are led by a purpose, ‘To make an impact that matters for our clients, our people and society’. This purpose defines who we are and what we stand for.  It’s not about being the biggest. It’s about being the first choice for the largest and most influential clients, and the first choice for the best talent.

Our Values
At Deloitte, we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service. We value difference, with respect at the heart of our inclusive culture, and we support agile working arrangements.

Our Talent Experience
From day one at our firm, practitioners are part of a community.  Our development and career progression framework will help them develop the skills and capabilities to succeed. The wellness of our people and the ability to offer agile working arrangements are at the centre of our unique Talent Experience.  We create a workplace that encourages collaboration, creativity, inclusiveness to ensure our staff are supported, encouraged and feel a sense of purpose and meaning in what they do each day.

All applications will be treated in strictest confidence.