De La Rue Currency & Security Print Limited

Customer Support Administrator

  • Basis:  Full-Time
  • Closing Date:  22 Oct, 2022
  • Job Ref:  KMP-75982

Job Description

A look into the role
The Customer Support Administrator will interact with both internal and external customers to provide effective processing of all matters relating to customer support within the Supply Chain department.

The selected candidate will fulfil the role by:

  • Processing and acknowledging purchase orders received from customers, ensuring all orders and enquiries are dealt with in a timely and effective manner
  • Working to deliver schedules and monitor the progress of orders to ensure delivery dates are met
  • Processing sales orders where required and communicating with all relevant Internal departments ensuring full awareness within the company
  • Ensuring invoices and credit notes are raised in accordance with authorisation procedures
  • Compiling reports for internal and external parties as required
  • Participating in conference calls and meetings as required
  • Proactively working with production / supply chain manager, warehouse, accounting, and sales team to ensure customers’ orders are processed accordingly

What we are looking for:

  • A minimum of A’ level / diploma level standard of education
  • An organised individual with strong time management, planning and organisational skills
  • Good analytical skills, with attention to detail
  • Possess a positive can-do attitude with a hands-on approach to work
  • Someone fluent in MS Office applications
  • Be able to work both as part of a team and independently
  • Able to work in a fast-paced environment and maintain positive working relationships
  • Previous experience in customer service or a similar role would be considered as an asset

Our commitment towards the selected candidate:

  • A unique opportunity to work with engaged and empowered High performing teams
  • We will offer health insurance cover for you and your dependents
  • We offer employee benefits including well-being support
  • We champion learning and development for all and foster an environment conducive to growth
  • We recognise good performance
  • We organise regular fun company events

Registered Office
DeLaRue Currency & Security Print Ltd B40/43 Bulebel Industrial Estate Zejtun Malta Registered No: C1043
We are committed to equality and diversity in our workplace, with best practices recognized with an NCPE Equality Mark,
Working with an employer holding and HR Quality Mark for best HR Practices recognised by FHRD

Something about De La Rue Malta
De La Rue’s relationship in Malta goes back over a century; De La Rue produced Malta’s first stamp in 1860 and became the supplier of its banknotes in 1918, continuing as the sole supplier until Malta entered the Euro in 2008.

Recognising the strategic and geographical importance of Malta for a highly skilled production facility and an export hub to the rest of the world, De La Rue first commenced its operations in the country with a purpose-built banknote factory. This marked the start of a long, strong, and supportive relationship with the people and the Government of Malta.

Our relationship, investment and growth continued, with a second facility to expand our product range opening in 2008 and the creation of a Centre of Excellence for Security Print in 2016. We’ve also made significant progress in reducing the environmental impact of our operations and will continue to focus here.

The site today exports over 14 billion unique banknotes, tax stamps and other high security products and to over 85 countries around the world – that’s over 30,000 items for every single person living in Malta. Planned investments will further improve our capability and increase our production capacity. Our tax stamp capacity will more than double and increased banknote capacity will create a more agile footprint, with the ability to handle surges in demand. Products produced in Malta include:

  • Tax stamps
  • Authentication labels
  • Banknotes
  • Polycarbonate data pages