Clubclass Language School

Host Family & Leisure Coordinator

  • Basis:  Full-Time
  • Closing Date:  17 Dec, 2023
  • Job Ref:  KMP-86815

Job Description

We are currently seeking a Host Family and Leisure Coordinator to join our team.

Position Purpose / Summary

  • Responsible for the recruitment and management of Host Families and all aspects of administrative duties related to this department.
  • Responsible for the overall planning and implementation of the school’s adult and young learner social programs including but not limited to Leisure, Sports, Health, and Fitness.
  • Proactively manage host families and recruit new ones to meet the demand.
  • Sustain and develop a good relationship with all Host Families ensuring a team environment.
  • Conduct regular Host Family visits and spot checks to ensure that standards are maintained.
  • Coordinate all advertising and recruitment of new Host Families.
  • Mediate between Host Families and students in case any problems and misunderstandings arise.
  • Maintain and update the company’s reservations system relating to Host Families.
  • Advise Host Families of any changes in accommodation status, namely amendments or cancellations in advance.
  • Coordinate the allocation of students in Host Families and any changes, including, but not limited to moving students from one family to another, in case of complaints and various problems; ensuring that agents ’/ direct clients’ accommodation requests are met.
  • Recruit, train and supervise activity group leaders.
  • Plan, organize, and promote adult and young learner weekly activities.
  • Monitor that daily activity reports, daily handover sheets, and other departmental paperwork are filled in, filed appropriately and handed in in a timely manner.
  • Ensure compliance with health and safety legislation and report / record any issues / problems that may arise.
  • Maintain customer service standards.
  • Deal with enquiries, complaints and emergencies.
  • Create an atmosphere that is pleasant, fun and relaxed but purposeful and disciplined.
  • Be proactive, show interest in, care for, speak with each student and follow up on any situations or emergencies.
  • Be disciplined, firm and consistent in decisions and corrections.
  • Monitor that policies, procedures and rules are adhered to on a daily basis.
  • Make sure that students are accounted for at all times during activities.
  • Be aware of any medical conditions / allergies / dietary requirements the students may have and act accordingly in case of an emergency
  • Coordinate the arrival and departure of groups including scheduling of group leaders.
  • Manage all leisure related transport
  • Manage assigned budgets.
  • Maintain statistical and financial records.
  • Drive sales in order to achieve preset monthly targets.
  • Research and develop growth opportunities.

Additional Requirements

  • Must be able to work flexible hours.
  • Excellent interpersonal skills.
  • Organized, punctual and a team player.
  • Must have a valid driving license.
  • Fluent in English.
  • Proficient in Microsoft Office and other related applications.
  • Other languages would be an asset.