Guest Care Host

  • Basis:  Full-Time
  • Closing Date:  08 Mar, 2019
  • Job Ref:  KMP-41591

Job Description

Casa Ellul is one of the most luxurious Valletta boutique hotels, situated right in the heart of Malta’s capital city. Originally a Victorian-period Palazzo, this small luxury boutique hotel in Valletta expresses a classical yet stylish design, inspired from a combination of past Baroque influence and present chic elegance. Accordingly, we are looking for a highly motivated, ambitious and determined Guest Care Host.

Reporting to the Operations Manager, the candidate will be responsible for:

  • Processing arrivals and departures in line with company standards
  • Handling any reservations
  • Attending to any guest requests
  • Manning the reception desk and greeting guests upon arrival
  • Handling any queries in a friendly and efficient manner and take the necessary action when required
  • Fulfilling all guests’ needs and requirements
  • Taking a proactive approach to the front office activities, anticipating potential sales opportunities and any concerns that may arise
  • Handling of administrative duties
  • To assist in the operations relating to food and beverage

The ideal candidate will:

  • Possess degree in hospitality sector
  • Have previous experience in a front office department
  • Possess excellent verbal and written communication skills in English and ideally in other European language
  • Have exceptional customer care skill
  • Be logical, accurate and able to multi-task
  • Be well-organised and possess good time management skills
  • Be able to work in a dynamic environment
  • Be self-motivated, able to work under pressure and adhere to deadlines
  • Demonstrate a flexible attitude towards working patterns

What’s in it for you:

  • Access to our training and development opportunities
  • Meals on duty
  • Competitive pay rate
  • Discounted gym membership