Restaurant Manager

  • Basis:  Full-Time
  • Closing Date:  05 Mar, 2019
  • Job Ref:  KMP-41450

Job Description

Responsibilities

  • Oversee the collective coordination of all event information and resources, and is responsible for account management, sales prospecting and business development.
  • Prepare proposals for clients and maintain well-organised event records.
  • Meet with clients, conduct tours of the event facility, provide accurate and timely information to clients.
  • Coordinate daily front of the house and back of the house restaurant operations.
  • Deliver superior service and maximise customer satisfaction.
  • Respond efficiently and accurately to customer complaints.
  • Regularly review product quality and research new vendors in collaboration with the executive chef.
  • Organise and supervise shifts.
  • Appraise staff performance and provide feedback to improve productivity.
  • Estimate future needs for goods, kitchen utensils and cleaning products.
  • Ensure compliance with sanitation and safety regulations.
  • Manage restaurant’s good image and suggest ways to improve it.
  • Control operational costs and identify measures to cut waste.
  • Create detailed reports on weekly, monthly and annual revenues and expenses.
  • Promote the brand in the local community through word-of-mouth and restaurant events.
  • Recommend ways to reach a broader audience (e.g. discounts and social media ads).
  • Train new and current employees on proper customer service practices.
  • Implement policies and protocols that will maintain future restaurant operations.

Requirements

  • Proven work experience as a restaurant manager, restaurant general manager, hospitality manager or similar role.
  • Proven customer service experience as a manager.
  • Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff.
  • Familiarity with restaurant management software, like Lightspeed.
  • Strong leadership, motivational and people skills.
  • Acute financial management skills.
  • Degree in business administration; hospitality management or culinary schooling is a plus.