Customer Support Executive

  • Basis:  Full-Time
  • Closing Date:  19 Dec, 2019
  • Job Ref:  KMP-50251

Job Description

The Team:
We are the Customer Support team, responsible for establishing a sustainable relationship with our clients, assisting them to resolve their potential problems with our products or services, increasing product adoption, and communicating clients’ demands to relevant teams.

About Binary:
Founded in 1999, Binary.com is a pioneer in online trading. We enable our customers to trade in the world’s financial markets. Focused on customer-centric solutions, we aspire to be the world’s leading online trading service provider. A career at Binary.com offers you the opportunity to make an impact in a fast-growing
organisation that’s at the cutting edge of online trading technology.

About the Role:
As a Customer Support Executive at Binary.com, you will assist our clients with any issues regarding our products and services, build a mutually beneficial relationship with them, and encourage them to try new products. You will also keep track of recurring issues and report clients’ feedback to other teams. If you are a fresh graduate, you can still apply for this role if you value competence, integrity, and teamwork and are passionate about helping clients. By delivering world-class customer service, you will forge client loyalty and promote business growth.

Responsibilities:

  • Resolve complex customer care issues through careful investigation, in keeping with existing policies, and in a clear, concise, friendly, and timely manner.
  • Respond to customer enquiries by phone, email, social media, and live chat.
  • Process applications and customer documentation according to relevant policies and regulations.
  • Perform regular testing on our products and services.
  • Collaborate with members of our IT team to identify new ways to improve our products and services for customers.
  • Collaborate with client support agents in different time zones to ensure optimum results and customer satisfaction.

Minimum Qualifications:
Exceptional oral and written communication skills in English.

Preferred Qualifications:

  • University degree in marketing, IT, or a related field or equivalent practical experience in technical customer support.
  • Experience in the financial services or IT industry.
  • Proficiency in other languages in addition to English.

Perks & Benefits:

  • Market-based salary.
  • Annual performance bonus.
  • Health benefits.
  • Casual dress code.
  • Travel and internet allowances.

Location:
Birkirkara, Malta.