Betclic Group

Customer Service Learning Specialist

  • Basis:  Full-Time
  • Closing Date:  22 May, 2021
  • Job Ref:  KMP-59794

Job Description

As the Customer Service Learning Specialist, it will be your mission to develop and ensure the good quality and compliance of all CS training, learning, and supporting materials.

Responsibilities:

  • Execute the implementation of the CS e-learning strategy
  • Design and develop rich and interactive e-learning courses and programs
  • Manage the full e-learning workflow (design, distribution, evaluation)
  • Develop methods to keep track and report on e-learning success
  • Manage the CS knowledge base (create, review, update and reorganize contents as necessary)
  • Monitor, maintain, and continuously improve the quality of all CS knowledge, training and supporting materials
  • Ensure all employees in the department have the required and confined access to the needed information
  • Improve all current training material so they are more engaging and scalable
  • In close collaboration with CS trainers, create exercises, activities, media (audio, video simulations, role plays, games, etc) that enhance the learning process
  • Develop assessment methods enabling to measure individual progress, as well as to identify gaps and learning opportunities
  • As needed, deliver training to CS staff

Requirements and qualifications:

  • Excellent command of English and strong writing skills
  • Proficiency in French and/or Portuguese and/or Polish considered a plus
  • Good interpersonal and communication skills
  • Visual design skills and ability to storyboard
  • Ability to write effective copy, instructional text, scripts
  • Excellent command of PowerPoint
  • Familiarity with e-learning platforms and practices considered a plus
  • Detail-oriented, organized, with high attention to accuracy and quality of results
  • Highly conscientious and diligent
  • Collaborative, strong team player