bet365

European Customer Account Advisor (German Speaking)

  • Basis:  Full-Time
  • Closing Date:  15 Dec, 2021
  • Job Ref:  ECAAGL0621KMP

Job Description

As a German-speaking European Customer Account Advisor, you will join the European Customer Service team to support the company’s operation at our offices based in Malta.

You will assist our global customer base via live chat, telephone and email. You will be assisting our customers with a wide variety of account queries including payments, login, verification and betting queries.

From your first day with the company, relevant training will be provided on all aspects of the role, including sports and betting, giving you the tools and knowledge to provide an excellent customer experience. Development continues throughout the role enabling you to build your career in an innovative team.

We are keen to welcome candidates who are passionate about delivering high-quality service whilst working in a fast-paced, rewarding environment with fantastic opportunities for progression.

Candidates must be prepared to work any 5 days from 7 including weekends.

Main Responsibilities:

  • Providing support to our customer base via live chat, telephone and email.
  • Reviewing and escalating queries from customers to your superiors when required.
  • Liaising with other internal teams to review queries from customers regarding several topics including payments, technical issues, verification or betting queries.

Preferred Skills, Qualifications and Experience:

  • Fluent / native verbal and written communication in any of the languages targeted.
  • Excellent verbal and written communication skills in English.
  • A passion for delivering outstanding customer service.
  • The ability to problem solve and find a resolution.
  • Competent literacy and numeracy skills.
  • Experience in a customer-facing role.

A competitive salary and benefits package will be provided to the successful applicants.

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