Customer Due Diligence Manager

  • Basis:  Full-Time
  • Closing Date:  12 Mar, 2024
  • Job Ref:  CDDMMT0224KMP

Job Description

As a Customer Due Diligence Manager, you will be responsible for the day-to-day management of the Customer Due Diligence (CDD) department at our offices based in Malta, and report to the Deputy Head of Customer Due Diligence Operations.

The role of the CDD Manager is to be part of a Management team overseeing a team of over 150 multilingual staff members completing further due diligence reports, and subsequently making risk-based decisions on customer accounts from an AML / CTF and safer gambling perspective.

You will be expected to have excellent knowledge of current AML / CTF policies and procedures throughout all jurisdictions where bet365 is licenced and be able to make well-informed decisions based on the information that is presented to you in report format.

You will need to have excellent attention to detail and experience within the investigation/risk assessment of customer accounts, as well as the ability to organise, motivate and develop an operational department.

Preferred skills and experience:

  • Operational Management experience within the online gaming sector.
  • Knowledge of AML / CTF / safer gambling requirements within the online gaming sector.
  • Ability to motivate and manage staff, providing coaching and feedback in an effective manner.
  • Capacity to plan, prioritise and manage departmental needs.
  • AML / CTF qualifications, such as ICA certification.
  • Ability to analyse processes and procedures and make proposals for improvements to Senior Management.
  • Strong analytical and decision-making skills.
  • Ability to work both independently and as part of a team in a fast-paced and demanding environment.
  • Excellent communication skills, both verbal and written, at all levels, with a keen eye for detail.

Main responsibilities:

  • Reviewing further due diligence reports and making risk-based decisions on customer accounts.
  • Investigating accounts requiring due diligence checks, including transactional analysis and reviewing documentation pertaining to the source of funds.
  • Ensuring continuous improvement of the AML / CTF practices across all jurisdictions.
  • Day-to-day management of an office of over 150 multilingual staff.
  • Reviewing departmental processes and implementing business changes.
  • Developing Deputy Managers, who in turn can develop the teams they are responsible for.
  • Supporting Senior Management, including the Deputy Head of Customer Due Diligence Operations in the ongoing development of robust AML / CTF practices / procedures.
  • Liaising with other operational managers where required to collaborate on projects.
  • Overseeing recruitment campaigns and subsequent training and development of staff members.

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