Customer Account Advisor

  • Basis:  Full-Time
  • Closing Date:  19 Oct, 2022
  • Job Ref:  ELCAAG0922KMP

Job Description

As a Customer Account Advisor you will join the Gaming Customer Service team to support the operation at our offices based in Malta.

You will assist our global customer base via live chat, telephone and email. You will be assisting our customers with a wide variety of account queries including payments, login, verification and gaming queries.

From your first day with the company, relevant training will be provided on all aspects of the role, giving you the tools and knowledge to provide an excellent customer experience. Development continues throughout the role enabling you to build your career in an innovative team.

We are keen to welcome candidates who are passionate about delivering high-quality service whilst working in a fast-paced, rewarding environment with fantastic opportunities for progression.

A competitive salary and benefits package will be provided to the successful applicants.

Candidates must be prepared to work any five days from seven including weekends.

This position is eligible for inclusion in the Company’s hybrid working from home policy.

Main Responsibilities

  • Assisting our global customer base via live chat, telephone and email.
  • Supporting customers with a wide variety of account-based promotional slot and table game queries across our Bingo, Poker, Casino, and Games products.

Preferred Skills, Qualifications and Experience

  • Fluent / native verbal and written communication in English is essential and another language advantageous.
  • Excellent English verbal and written communication skills.
  • Passion for delivering outstanding customer service.
  • Ability to problem solve and find a resolution.
  • Competent literacy and numeracy skills.
  • Experience in a customer-facing role.

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