As a CRM Coordinator you will join the team at our offices based in Malta to support the continued growth of our gaming products.
You will be responsible for planning and implementing a wide range of CRM initiatives, providing key insights to optimise future campaigns and customer experience. You will have a confident approach to customer focused communication and campaign execution. You must possess excellent communication skills, both written and verbal, with a creative mind set. You will be target driven with a focus on both tactical and strategic business goals.
Preferred Skills, Qualifications and Experience:
- Keen eye and an attention to detail.
- Strong analytical skills with ability to interpret value from data.
- Good team player, with ability to work on own initiative.
- Outstanding organisational skills.
- Excellent written and verbal communication skills.
- Enthusiastic and self-driven attitude.
- Ability to multi-task and prioritise work under pressure.
- High proficiency in all Microsoft Office products.
- Understanding of customer lifecycles and communication strategies.
- Previous experience in CRM and Gaming is ideal.
- Planning and co-ordinating promotional campaigns from concept through to launch and post evaluation.
- Reporting on campaign performance; extracting key insights in a clear and concise format.
- Adopting a data driven approach and monitoring customer behaviours to optimise promotions.
- Testing user journeys and using backoffice systems; ensuring CRM is delivered to the highest standard.
- Identifying key areas and gaps to help drive improvements and bring about change.
- Maintaining and proactively improving own product, promotional and tool knowledge.
- Ensuring promotions adhere to quality standards and within regulatory frameworks.
- Monitoring competitor trends and best practices, ensuring all promotions are competitive.
- Building and maintaining effective relationships with key stakeholders.
- Working closely and collaborating with a team to ensure the department objectives are met.
bet365 – CRMCMT1021KMP