Job Description
We are looking for passionate, team-player individuals with great communication skills, to join our team in Malta.
If you are ready to take on a new challenge, and have what it takes to build new solutions to offer to our players, then we invite you to apply for this role!
Your Challenge
- Resolve general customer queries via email, live chat, phone and any other additional channel as may be required
- Assist VIP clients with inquiries, resolving issues, and providing product or service information
- Keep up to date with compliance and regulatory requirements and ensure compliance and responsible gaming procedures are adhered to and the customer service
- provided is in line with our obligations
- Collaborating with other departments to support local promotions and customer engagement initiatives
- Work collaboratively with internal and external teams to resolve customer’s issues and meet their needs effectively
- Develop, evaluate, implement and maintain customer service policies, procedures and manuals for the customer services team and the organization and assisting with the training of new entrants
Your Profile
- At least 2-3 years of work experience in customer support, ideally in the iGaming industry
- Excellent in German and fluent in English
- Working on a PC is a daily routine for you
- Collaboration and coordination with team members to ensure a seamless customer support experience
- Capability to handle customer complaints professionally and effectively
- Ability to multi-task and prioritize
- A deep knowledge of and passion for sports, enhancing the ability to engage with sports-related customer inquiries and promotions effectively
- Ability to work on a shift basis (5 days a week, 40 hours per week). Shifts can range from Monday to Sunday, morning to night
Benefits
- Competitive salary
- Hybrid working
- Private health and dental insurance
- Team events
- Professional development
- Refer a friend bonus
- Free fruit, snacks and beverages
- Friendly atmosphere
- Complimentary company merchandise
Our Profile
- Founded in 1999
- Located in Austria and Malta
- Over 100 employees from more than 15 countries
- Gross profit 2022 €53,5 million
- 5.5 million registered customers
- Top player in the European sportsbook and gaming industry
- One of a few betting providers licensed in Germany
