Bay Street Group

Reservations Agent

  • Basis:  Full-Time
  • Closing Date:  29 May, 2021
  • Job Ref:  KMP-59974

Job Description

Bay Street Group is currently seeking to recruit a proactive, committed and suitably qualified individual to take on the role of full-time Reservations Agent for our two main properties.

As the Reservations Agent, you will handle incoming reservation calls and emails for both our 4-star superior property, be.Hotel and our recent addition Hyatt Regency Malta 5-star superior hotel, in a professional and gracious manner according to respective hotel standards.

Furthermore, you will be responsible for offering excellent customer service, options and other solutions to meet guest’s needs.

Specifically, a Reservations Agent will perform the following tasks to the highest standards:

  • Answering and monitoring all correspondence including incoming telephone and e-mail inquiries
  • Checking availability and entering reservations in the hotel reservation system
  • Ensuring a constantly updated hotel reservations system with proper guest allocations
  • Ensuring that proper sales techniques and strategies are used in order to maximise room revenues
  • Ensuring that Front Office personnel are aware of current room rates

Requirements:

  • Are undoubtedly a dedicated professional in the hotel industry, with years of experience and have impressive time management and organisational skills
  • You impress people with your telephone and communication skills
  • Have a strong and committed positive attitude towards the business of the hotel
  • Excellent verbal and written communication skills
  • Have a good command of the English language. Other languages such as Maltese and Italian will be considered as an asset
  • Be computer literate and knowledge of hotel PMS systems such as Opera and Room Master will be considered an asset