Avento MT

Responsible Gaming Expert

  • Basis:  Full-Time
  • Closing Date:  12 Feb, 2022
  • Job Ref:  KMP-67909

Job Description

The secret of our success at Avento MT is the focus and attention provided to our customers. We aim to become the number one online casino, ensuring exceptional player experience and staying true to our core values, not only reflecting our corporate realm but also in relations to our approach to people.

Our Risk and Fraud team is currently looking for an experienced Responsible Gaming Expert to join their amazing team!

Responsibilities:

  • Take ownership of all responsible gaming cases while liaising with internal departments and making detailed logs of each case.
  • Interacting with customers via chat, email, phone and other channels.
  • Review and monitor the current responsible gaming programs and the effectiveness of those programs.
  • Maintain and develop policies and procedures to enhance the effectiveness of those programs.
  • Ensure responsible gaming is an integral part of the daily operations in everything, from customer service to marketing and technical enhancements.
  • Train and provide information to all staff in responsible gaming strategies and procedures.
  • Promote awareness of responsible gaming issues.
  • Ensure compliance with responsible gaming legislative requirements.

Requirements:

  • Fluency in both written and oral English.
  • At least 2 years of responsible gaming experience.
  • In-depth knowledge of responsible gaming regulations in relevant markets.
  • Excellent problem solving and analytical thinking / innovation.
  • Ability to draft and update the policies and procedures of the company ensuring compliance.
  • Handling of licensing application and maintenance.
  • Deal with all regulatory bodies on all compliance matters.
  • Commitment to continuous improvement.
  • Participate in general company administration.