Avento MT

Account Manager (German Speaking)

  • Basis:  Full-Time
  • Closing Date:  13 Oct, 2021
  • Job Ref:  KMP-64139

Job Description

Are you a sales-oriented person, looking to step up in your career? The Avento MT family is looking for a motivated, dynamic German Account Manager, to join our amazing team!

Responsibilities:

  • Handling of outgoing contact with our customers (registered users, FTD and existing players), also incoming calls, emails, messages, callbacks etc. for our current and subsequent brands
  • Performing KPI of this position
  • Conducting research on problems and resolving complaints
  • Offering support for verification and anti-fraud
  • Assisting our customers with financial, functional and technical problems and inquiries from start to finish
  • Acquiring knowledge of our products (sports betting, casino, live casino)
  • Knowing of all regulations / procedures / processes / instructions
  • Working effectively on customer activation, retention and reactivation
  • Analyzing profiles, financial performance and gaming activity
  • Being up-to-date with promotions, competitions and special offers that we promote to our customers
  • Tracking news in the field of gambling, knowledge of mechanics / specifics of games
  • Passing weekly / monthly testing for product knowledge / regulations / instructions
  • Compliance with timings of responses to incoming requests
  • Observance of deadlines of accomplishment tasks
  • Preparing reports from the analysis of data
  • Ensure delivery of exceptional customer service at all times

What we need from you:

  • Previous solid experience in customer support within the iGaming industry
  • Strong pro-active approach
  • Ability to multitask and prioritize
  • Great communication and interpersonal skills
  • Fluency in English and German

The role will attract a competitive salary, according to experience.