Customer Contact Consultant

  • Basis:  Full-Time
  • Closing Date:  11 Mar, 2019
  • Job Ref:  KMP-41625

Job Description

A vacancy has arisen for the post of Customer Contact Consultant. The selected candidate shall act as the intermediary between our workshop’s customers and the technicians on the workshop floor. He/she shall be responsible to greet customers, determine vehicle needs based on customer’s information and to keep customers informed about the status of their vehicle.

Skills & Competencies: 
The selected candidate must:

  • Have excellent administrative and customer service skills.
  • Be able to reach compromises and to address conflicts openly when interacting with customers and co-workers and resolve them constructively.
  • Be reliable and a person that keeps her/his word to the customer.
  • Be able to work under pressure with minimal supervision
  • Be fluent in Maltese and English language.
  • Be in possession of a clean driving licence.

Candidates with:

  • A diploma level of education and/or city and guilds qualification in automotive.
  • Familiarity with workshop processes.
  • Some knowledge of modern vehicle technology. Shall be given preference.