Job Description
Receptionists are the first point of contact for persons visiting an organisation’s premises.
Key Responsibilities and Accountabilities
- Welcome clients in a friendly and welcoming manner
- Keep a record of visitor details, issue security badges and ensure return upon exit
- Guide clients to the appropriate location
- Posting / inputting of invoices, using Shireburn
- Handle telephone and emails
- Record and relay messages to staff or clients
- Deal with client queries and complaints
- Deal with incoming and outgoing post or deliveries
- Assist in administrative tasks such as photocopying and filing
- Receiving sick reports / reporting to the company medical doctor
- Supply relevant forms, brochures, or other materials to interested parties
Level of Education Standard and Experience Required
- MQF level 1 School Leaving Certificate
- MQF level 3 (O’ level grade 1-5)
Fields of Study
- Business Administration, Administrative and Secretarial Studies
Languages – Written and Spoken
- Strong communication skills in English
Compatibility with the Company’s Values
- Possess an aptitude towards creating a safe environment for himself and others
- Be able to commit and provide quality to his/her line of work
- Strive to create a customer-driven approach
- Believe that teamwork makes work more efficient and leads to better productivity
- Show respect and integrity at the workplace and be able to work in a team
- Believe that continuous professional development is the key to continue growth within the company and be keen to attend training as required
- Cultivate a strong understanding of key social and environmental issues
Competencies
- Organisational and planning skills
- Problem solving and decision-making skills
- Time management and multitasking skills
- The ability to work under pressure and meet deadlines
- The ability to work independently and as part of a team
- A methodical approach to work, a sense of initiative, accuracy, assertiveness, attention to detail, business acumen, diligence, efficiency,
- Flexibility, proactive and energetic attitude
Technical
- Knowledge of administrative and clerical procedures and systems
- The ability to use and maintain office equipment
- Telephone skills
- Cash handling skills
- Information technology
- Fluent with MS Office applications (Word, Excel etc)
Health and Safety
- Knowledge of health and safety procedures
Working Conditions
- Part-time basis
- Office based
- Working pattern is Monday – Friday
