Atlas Insurance

First Line Support Associate

  • Basis:  Full-Time
  • Closing Date:  14 Nov, 2021
  • Job Ref:  KMP-65197

Job Description

Our Information Systems department is looking to grow.

We are looking for a First Line Support Associate to join the team. In this role, you will be primarily supporting internal clients with day to day software issues and prioritizing incoming requests from a shared queue. You will also be responsible to perform an initial assessment and identifying the source of issues and where possible implement a solution. Other more complex cases will require you to refer to the development team where you will act as a liaison between the user and development team.

All members of the team are expected to maintain a knowledge base of support solutions.

About You
You must be a smart, committed and enthusiastic person with excellent communication skills. You must also be a good team player and always keen to achieve common service objectives.

Job Requirements

  • Tech enthusiast
  • Experience in a similar role
  • A knack for problem assessment
  • Driven towards achieving great service standards
  • Great customer service skills