Frontline Support Technician

  • Basis:  Full/Part-Time
  • Closing Date:  16 Apr, 2023
  • Job Ref:  2022-ITS-FST

Job Description

Ready for your next challenge?

Willing to be part of a dynamic team of IT experts?

Then keep on reading.

Typical duties for this post include:

  • Day to day management and support of user-facing IT systems.
  • Configuration and management of profiles, mailboxes and other related software on PCs and mobile devices.
  • Installation and administration of wallboards and other related devices.
  • Management of objects, policies and permissions on MS Active Directory, Office 365, Exchange and Exchange Online.
  • Installation and administration of VPN clients.
  • Troubleshoot access and connectivity issues for software and networks.
  • Management of cloud and local backups together with security systems.
  • Proactive monitoring of client networks, servers and related systems.
  • Dealing with support requests effectively and in a timely manner.
  • Dealing with support requests in line with procedures or as deemed necessary by operations.
  • Assisting team members with requests as necessary.
  • Ensuring that communication with clients is effective and request resolution is conclusive.
  • Provide regular and constructive feedback to improve operations and service delivery.
  • Ensuring information security practices are followed in line with company policies and procedures.

Some other qualities and skills we are looking for include:

  • Excellent understanding of general ICT knowledge.
  • Excellent understanding of MS Windows and Office technologies in desktop environments.
  • Excellent understanding of foundational networking concepts (IP Addressing, NAT, DNS, etc.).
  • Good understanding of MS Windows Server technologies.
  • Good understanding of Office 365, Exchange and Exchange Online administration.
  • Familiarity with VoIP Technologies and VoIP telephony concepts.
  • Excellent oral and written communication skills in English.
  • Security-oriented mindset and ability to implement and enforce IT policies.
  • Excellent customer service skills.
  • Team player.
  • Able to travel abroad for training or one-off jobs.
  • Must have a driving license.

This is not just any other job!
It’s true.

Our work is our passion. Our colleagues become like family. Our jobs are opportunities to grow further and to create meaningful relationships and collaborations.

We are all driven by one aim: every day we strive to create a better work infrastructure for all kinds of businesses and to maximise on the benefits of innovation.

We promise a fulfilling career and a number of learning and development opportunities.

Arkafort is an equal opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, gender identity or any other factor protected by applicable laws. All applications will be processed in strict confidence. Personal data is processed in adherence to the GDPR.