Technical Support Officer

  • Basis:  Full-Time
  • Closing Date:  18 Apr, 2019
  • Job Ref:  KMP-42966

Job Description

Apcopay, the payments expert, is seeking a Technical Support Officer to facilitate relations between clients and their customers.

Apcopay is a market leader in payment solutions, offering diverse systems that allow customers to transfer money digitally, safer and better than ever before. Apcopay’s clients include major banks, retailers and top online merchants.

Apcopay is part of 1923 Investments plc at Hili Ventures, a group engaged in multi-sited activities with Mcdonald’s and Apple, logistics, engineering, technology and property.

The Role
Based in Malta and reporting to the Customer Experience Officer, the Technical Support Officer links online clients with banks prior to payment processing. The role involves providing support by e-mail, phone, Skype and ticketing system, and reviewing cases with team leaders to provide effective feedback.

The Requirements
The successful candidate will be fluent in English, able to demonstrate excellent communication, inter-personal and organisational skills.

Ideal candidates would possess experience in a customer care role, but training will be provided on the job. Knowledge of other languages would be considered an asset.