Operations Controller

Air Charter Scotland Europe Ltd is an air charter company providing aircraft management and one of the safest and most respected private jet operators. Air Charter Scotland Europe Ltd has built a reputation as one of the most reliable private jet operators and is the preferred private jet operator for some of the world’s most biggest brands, leaders and celebrities. We are committed to doing everything possible to exceed all expectations.

Air Charter Scotland Europe Ltd is recruiting a full-time Operations Controller to join our OCC Operation Control Centre team. The position will be based in our Malta office near Valetta, to work in our great team. The position will report directly to the Head of OCC.

A prior experience as a FOO Flight Operations Officer / Flight Dispatcher / Operations Controller within an OCC Operation Control Centre of an Aviation Organisation is a must to succeed in this position.

The role of an FOO, Flight Dispatcher or Operations Controller is to assist in planning flight routes taking into account aircraft performance, weather limitations, airport conditions, etc. in addition to liaising with 3rd party providers and liaising between the customer and the company internal department to match customer’s expectations.

Main duties and key responsibilities include:

• Flight scheduling (overflight / landing permits, handling / slots / parking and fuel arrangements, additional supplementary services).


• Flight dispatch and operations control (flight planning, full crew briefing, Metar and NOTAM analysis, movement control, crew control, irregularity handling, emergency response).


• Airport and route analysis and feasibility checks to support Commercial and Flight Operations department.


• Cost analysis and liaison with the Accounting team.


• Liaison with the AOC team.


• Ground operations activities.


• Operational administration.


• Crew notification.


• Administrative duties relevant to the Flight Dispatch department.


• Communication with customers.


• Liaison between the customer and the company's internal department to match the customer’s expectations.

Qualifications and experience shall include:

• 1 year of experience as Operations Controller within an Aviation Organisation for PPL Private Pilot license or FOO Flight Operations Officer license holders. Or a minimum of 2 years of OCC experience in Aviation for those without either PPL or FOO licenses.


• Ability to interpret weather and NOTAM information as well as airport / airspace NAV charts.


• Familiarity with aircraft performance (preferably with wide-bodied aircraft), international regulations, EASA rules, FTL Flight Time Limitation, Operations Manual (OM) and flight entry requirements.


• Proactive and active with strong organizing skills, team-oriented, flexible approach and able to provide solid results under high pressure.


• Excellent communication skills in English / oral and written; additional languages will be preferred.


• IT skills / experience in use of dispatch-related software – flight planning systems (i.e., PPS), sched / ops control systems and MS Office applications.


• Excellent ability to manage critical and high-pressure situations.


• Ability to cope with heavy workload.


• Ability to answer customer’s queries.


• Understand customer’s needs and expectations through effective communication.


• Building relationships with clients based on trust and respect.


• Willingness to work on shifts including weekends and public holidays.


• Permit to live and work in the EU is an essential element for this role.

Air Charter Scotland Europe Limited - KMP-85715