Job Description
We are currently seeking an Aftersales Technician to carry out repairs, fault finding, close job cards by tying workflow to schedule as per Company standards and clients’ requirements.
Responsibilities
- Diagnose errors or technical problems and determine proper solutions.
- Ensure that all equipment required is according to the job card, client exigencies and system limitations.
- Compile timely and proper reports for any repairs conducted by completing necessary logs, and records on the mobile app as per departmental procedures.
- Provide clear handing over to the client and close off required paperwork at end of the visit.
- Make recommendations for improvements and upgrades to clients on site and pass on proposals to sales executives.
- Participate in on-call duties according to schedule to attend to clients’ needs accordingly.
- Operate the Company vehicle in a safe manner and make proper use of the field automation systems.
- Share information across the organisation by using the right communication flows.
- Apply appropriately mannered communication skills with clients, colleagues, and superiors.
- Comprehend customer requirements, and provide high-quality service and customer support during site visits.
- Build positive relationships with customers, apply excellent customer care at all times and oversee the preservation of both the clients’ and company’s property and equipment.
- Be aware of electrical, mechanical, and chemical health and safety issues; also understand appropriate manual handling techniques.
- Attend any training provided by the Company and sit for the respective assessments accordingly.
- Maintain customer trust relationships by keeping service information confidential.
- Follow all company’s filed procedures and protocols.
- Any other duties as may be necessary from time to time.
Attributes
- Possess good communication skills.
- Meticulous attention to detail.
- Demonstrate confidence in his / her ability.
- Thorough analytical and problem-solving skills.
- Hold a respectful, courteous and a positive attitude.
- Ability to troubleshoot, test, repair, and service technical equipment.
- Able to understand technical diagrams and manuals.
- Familiar with mobile tools and applications.
Requirements
- Candidates must have a minimum of 1 year experience working on lifts.
- Candidates with experience on hydraulic lifts will be given preference.
- Preferably MQF level 5 diploma or MQF Level 4 certificate in Electrical / Mechanical subjects.
- Excellent written and oral proficiency in English and preferably also Maltese.
- Possess a valid driving license B (Manual).
- Salary is negotiable dependent on qualifications and experience.
