Advent Lifts Services Ltd

Aftersales Technician

  • Basis:  Full-Time
  • Closing Date:  25 Feb, 2023
  • Job Ref:  KMP-78885

Job Description

To conduct servicing of lifts, repairs and faults finding activities in response to customer and business requirements.

Duties and Responsibilities

  • Carry out repairs, fault finding, and close job cards by tying workflow to schedule as per company standards and clients’ requirements.
  • Diagnose errors or technical problems and determine proper solutions.
  • Ensure that all equipment required is according to the job card, client exigencies and system limitations.
  • Compile timely and proper documentation for any service and installation conducted by completing necessary forms, reports, logs, and records as per departmental procedures.
  • Provide clear handing over to the client and close off required paperwork at the end of the visit.
  • Make recommendations for improvements and upgrades to clients on-site and pass on proposals to Sales Executives.
  • Participate in on-call duties according to schedule in order to attend to clients’ needs accordingly.
  • Operate the company vehicle in a safe manner and make proper use of the field automation systems.
  • Share information across the organisation by using the right communication flows.
  • Apply appropriately mannered communication skills with clients, colleagues and superiors
  • Comprehend customer requirements, provide high-quality service and customer support during site visits.
  • Build positive relationships with customers, apply excellent customer care at all times and oversee the preservation of both the client’s and company’s property and equipment.
  • Be aware of electrical, mechanical and chemical health and safety issues; also understand appropriate manual handling techniques.
  • Attend any training provided by the company and sit for the respective assessments accordingly.
  • Maintain customers’ trust relationships by keeping service information confidential.
  • Follow all company’s filed procedures and protocols.
  • Any other duties as may be necessary from time to time.

Attributes

  • Possess good communication skills.
  • Meticulous attention to detail.
  • Demonstrate confidence in his / her ability.
  • Thorough analytical and problem-solving skills.
  • Hold a respectful, courteous and positive attitude.
  • Ability to troubleshoot, test, repair and service technical equipment.
  • Able to understand technical diagrams and manuals.
  • Familiar with mobile tools and applications.

Requirements

  • Knowledge and experience in the service field.
  • Preferably MQF level 5 diploma or MQF level 4 certificate in Electrical / Mechanical subjects.
  • Excellent written and oral proficiency in English and preferably also Maltese.
  • Possess a valid driving license.
  • Ability to work flexible shifts and adapt to changing work schedules.