Job Description
The Reservations Agent is responsible for ensuring smooth and efficient communication with customers through effective reservations service.
Key Responsibilities and Tasks:
- Communicating directly with clients, offering prompt, friendly and courteous service to customers at all times
- Receiving calls from customers and handling their queries
- Processing all incoming reservations and queries
- Maintain the up-keep of the reservations records
- Answering guest messages through various channels
- Ensure that any guest requests are taken note of and delegated accordingly
- Ensuring internal procedures are constantly being followed
- Actively sell and promote guest rooms to generate a room sale
- Accurately process and file all reservations / amendments
- Tracking and processing of cancellations and no shows
- Follow up on reservation and group quotes and tentative bookings
- Process daily arrival and other reports to ensure the accuracy of all accounts
- Understanding of different online booking systems
- Assisting the Senior Sales Executive in group request administration
- Review of special requests, long-stay reservations and amenities required
- Knowledge of hotel services and guest room facilities
- Perform competitive benchmark studies and follow market trends as well as rate parity checks
- Ensure rooms availability by monitoring up-to-date
- Perform duties as per daily, weekly, monthly checklist provided
- Provides exemplary customer service, driving customers’ loyalty
The potential candidate will ideally possess the following skills and qualities:
- Proficiency in MS Office and hotel property management systems. Experience in Opera Cloud will be considered an asset.
- Excellent written and telephone communication skills
- A guest-centric attitude
- Fluency in English. Proficiency in another European language will be considered an asset
- Ability to promote additional services like room upgrades, packages, or hotel amenities
- Team work skills, and the ability to work closely with other hotel departments
- Previous experience in a similar role will be considered an asset
About Us
The 1926 Collection is currently comprised of 2 luxury properties situated in Sliema and Valletta. The group is proud to be expanding and will soon welcome an additional 2 properties, each one with its own distinct identity.
Our aim is to provide our customers with an unrivalled quality product through our facilities and services which embody our core values and embrace our key pillars; Wellness, Sustainability and Smart Technology.
