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Ferratum Bank plc Customer Service Officer
Closing Date:
Job Ref:
Full-Time (Night Shifts)
Job Description
Ferratum is now looking for a highly motivated and result oriented English Speaking Customer Service Officer to join our team in Malta.

If you are interested in working in the international financial corporation, bear high performance and good quality of work then you are the one we are looking for.

Duties and responsibilities:

  • Provide superior professional customer service whilst dealing with all enquiries regarding the company’s products and services
  • Ensure that company’s accounts are opened per the company’s product and service guidelines
  • Building a rapport with the customers whilst addressing any issues relating to any of the company’s products
  • Maintain a high level of knowledge when it comes to the company’s products and services in order to provide customers with accurate information
  • Identify selling opportunities after analysing the customer’s needs
  • Adhere to all company policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct
  • Keeping records as required
  • Issuing of new cards and renewal processes
  • Cancelling and temporary / permanent blocking of cards on customer request
  • Assistance with gathering of data / information for the company (via phone, e-mails, chat or any other agreed communication channel)
  • Providing support with invoicing
  • Assistance with administrative tasks in accordance with the company´s policies, procedures and instructions
  • Communication and close cooperation with country co-ordinators and other departments
  • Other related ad hoc duties that may be assigned by the company from time to time

  • Fluent in English oral and written. Additional languages will be a benefit
  • Previous experience in a similar position is an asset
  • Strong communication skills, both verbal and written
  • Computer skills
  • Team player and customer oriented
  • Willingness to learn and expand horizons 

What we offer:

  • The opportunity to work in a dynamically evolving company
  • Opportunities for growth, realisation of own ideas and further training
  • Professional and attentive environment;
  • Other company benefits
How To Apply
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